Messaging Apps, Encryption and the Enticement of Extreme Speech

Online extreme speech and disinformation have emerged as a major problem for democratic and transitional societies worldwide. Evidence has shown that vested interest groups as well as disparate actors have engaged the affordances of internet-enabled networks to take aim at vulnerable communities, including immigrants, women, ethnic groups, religious minorities and advocates of inclusive societies. These developments have posed a threat to values of tolerance and diversity, endangering the basic foundations of human rights and dignity. In the complex mix of factors that shape extreme speech ecosystems, encrypted instant messaging services constitute a unique constellation. While encryption is commonly held accountable for conditions of evasion, its potentiality to inspire intimacy and trust is no less significant, as are the ways it works in tandem with the closed communication architecture of messaging services to enable intrusive human networks around extreme speech.

The Research Group will examine this important type of internet-enabled communication more closely, with the goal of developing a first-of-its-kind global critical inquiry into entanglements between encryption and extreme speech. The group will approach the problem with an empirical focus on WhatsApp – an end-to-end encrypted, cross-platform messaging service owned by Meta, which has emerged as a central communication tool for a vast number of people with more than 2 billion users and 100 billion daily messages around the world. Based on insights from different regions and diverse contexts of use, the research group will analyze the role of encrypted messaging services in extreme speech cultures globally and highlight the regulatory and methodological challenges they have raised for academic research and policy-making.

The research group will co-author a policy and public-focused report which is jointly commissioned with United Nations Peacekeeping.